11/19/2022 0 Comments Kingdom under fire 2 password![]() ![]() Select the panel that you wish to renew the subscription by clicking the System ID of the panel in the ‘System ID column’ (if you only have one system registered to your account, you will see its details without selecting it from a list). Log into your PyronixCloud account at Once logged in you will see a list of panels registered to your account. I need to renew my panel subscription, it’s registered to my installers account and I can’t contact them. ![]() Where a new tenant or owner has moved into a property and there is a current subscription in place, we can email the original account holder and ask for permission to deregister the system, however, if they refuse we are unable to take any action. If they do not respond within 14 days we will consider deregistering the panel from their account. Following this period if the subscription still hasn’t been renewed you can request de-registration by completing a support request on the PyronixCloud homepage, Once we receive a request to deregister a system, we will contact the account holder via email asking for their permission to deregister the panel. If the subscription has expired we will give the account holder 14 days grace in which to renew the subscription. Whilst there is an active subscription in place, Pyronix is unable to deregister the system from the account to which it is registered. The original installer would be best placed to offer advice however, if the original installer is not known or can’t be contacted, note the following procedure. In all cases, customers are urged to contact an installer in order to assist them with transferring the panel. ![]()
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